policies & Covid Guidelines
Your health is our priority. As the Covid-19 pandemic continues, we ask you to help us keep you, our other customers, and our team as safe as possible. Let’s get through this together.
Please don’t come to the salon if you’re feeling unwell, recently tested positive for Covid-19, have been in contact with someone who has tested positive for Covid-19, or have been abroad in the last 14 days. If you had an appointment, please reschedule.
Our current service hours are subject to change to manage the ongoing situation. Please contact us to check before you travel.
Arriving at the salon
Please arrive for your appointment on time and alone. We aren't allowed a waiting area and can only accommodate 15 people in the salon at a time. If you’re early, you may be asked to wait outside, even in cold weather. We will do our best to let you know if we’re running behind schedule.
Please bring your own face mask to wear throughout your service. If you forget, we have reusable masks for you to buy. Keep in mind that you may get colour or hair on your mask, so bring your least favourite. If you wear a disposable mask, feel free to use our PPE recycling box on your way out.
If you’re exempt from wearing a face mask for health reasons, please advise our team when booking so that we can make arrangements.
Please bring as few items with you as possible.
We are unable to offer drinks, magazines, or books. Please feel free to bring your own drink to stay hydrated before and after your service.
During your appointment
We have hand sanitation stations and physical distance stickers throughout the salon to keep you and other guests safe.
When you arrive, a team member will guide you to the washroom. We ask that you wash your hands and change into the robe provided. You may wear a cape over your top instead of a robe if you prefer.
Hang your tops on the hooks outside the washroom. From there, you will be guided to your stylist’s station.
During your visit, we ask that you stay at your stylist’s station.
We will take payment for any retail purchases and your service at your stylist’s station.
We have allowed time between appointments for thorough cleaning. For this, there will be an additional fee of $4. We look forward to removing this fee as soon as life gets back to normal.
If you have any questions or worries, please call or email us and we will do our best to help.
Tips for your appointment
Please arrive on time or let us know if you’re running late.
For some services, you may need an additional consultation appointment.
Colour pricing varies depending on length of hair, colour, technique used, and time required.
We ask for a deposit or credit card on file for longer appointments.
We’ll send you a reminder two days before your appointment. Please check we have your up-to-date contact details. Of course, technology isn’t always 100% reliable, so do make a note of your appointment yourself. A missed reminder will not be a valid reason for a missed appointment.
No-shows and last-minute cancellations disadvantage our stylists and inconvenience other clients. Please give us 24 hours’ notice of appointment cancellation. If you miss your appointment or cancel with less than 24 hours’ notice, we will charge you 50% of your scheduled service charge.
After two no-shows or last-minute cancellations, we will ask for payment upfront for future appointments.
At Queen’s, we see tipping as a token of appreciation. It shows us how you feel about our service. If you were happy with your experience, we welcome a cash tip in the region of 15 to 25% for any member of our team who made you feel special.
Every appointment begins with a full consultation. If your service hasn’t turned out as discussed and you aren’t happy, please contact us within two weeks to schedule an adjustment with the same stylist. In most cases, it’s the result of a simple miscommunication and easily rectified with another appointment. We value the opportunity to amend your hair according to your wishes. Please note we don’t offer refunds.