Policies

We hope to make your experience as smooth as possible. Below we have listed a few areas you may want to know more about before, during and after your appointment.

Appointments
  • Please arrive on time or let us know if you’re running late. 

  • For some services, you may need an additional consultation appointment. 

  • Pricing varies on time required to complete service.

  • We require a credit card on file for appointments. 

  • We’ll send you multiple appointment confirmations and reminders for your appointment. If you do not receive any kindly contact us to update your information.

  • Technology isn’t always 100% reliable, so do make a note of your appointment yourself.

  • A missed reminder is not a valid reason for a missed appointment.

  • Kindly offer us 24 hours’ notice to reschedule an appointment.  A last minute change will result in a charge of 50% of your scheduled service.

  • If you miss your appointment or cancel with less than 24 hours’ notice, you will receive a charge of 100% of your scheduled service.

  • After two no-shows or last-minute cancellations/ changes, we will ask for payment upfront for future appointments.

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  • Every appointment begins with a consultation to establish hair goals and maintenance expectations.

  • If your service has not turned out as discussed and you'd like an adjustment, contact us within two weeks to schedule an adjustment with the same stylist. 

  • Our aim is to have you leaving with the hair you wanted. Though from time to time that is not always the case. We value the opportunity to reconsult with you and learn where there was a misunderstanding at your initial visit.

  • Note we do not offer refunds.

Our Guarantee
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Health&Safety Plan

Masks Are now optional

  • If you'd like your stylist to wear one, kindly let us know

 

Capacity Luckily we have such a large space that this has only been an issue at the beginning of reopening. Though we will begin to be more relaxed about using the styling stations beside each other. And we will keep the dividers at our shampoo sinks for now, as they are closer together.

 

Screening Please self screen prior to your visit. We will continue to ask that you stay home if you are feeling unwell or have been told to self isolate. Our team will be doing the same.

 

Cleaning Salons pre and post covid will continue to have high expectation of disinfection control. 

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