If you are unsatisfied with our Hairdressing service (haircut, haircolouring, etc.), kindly contact us within 2 weeks of your service to schedule an adjustment with the stylist whom provided the service. We greatly apologize for the inconvenience, most situations is a simple miscommunication, between all parties. And we'd be honored to be offered the opportunity to know you weren't happy and to adjust your hair so that you are. Kindly note we do not offer refunds.
Please notify us if you are running late. Consultations and deposits are required for some our services. Colour pricing will vary depending on length of hair, colour/ technique used and time required. We require a credit card on file for longer appointments.
No-shows and last minute cancellations enormously disadvantage our stylists. They also mean that other clients cannot book those time slots with us. We ask kindly that you give us 24 hours’ notice of appointment cancellation. This allows us sufficient time to schedule other clients requesting appointments. If a 24 hour notice is not received, 50% of your scheduled service will be charged to your account or card on file. After 2 no- shows/ last minute cancellations, you will be charged 100% of the service and will be required to pay for service at time of next booking.
Call/ Email Reminders:
Reminders are sent out two days prior to your scheduled appointment. This is a complimentary service – we do not suggest that it be relied on as your only means of remembering your appointment. Technology is often a subject of flaw or fault. Please take advantage of the quick confirm option and your Mindbody App to be sure your information is up to date.
Kindly bring cash for any gratuities. This is in efforts to retain safety of our team and space, keeping the cash retained on premises low. Thank you